Show HN: CraftCX – Observability and intelligence tooling for AI Support team

Category: ai-ml

Tags: ai-support, observability, customer-support, quality-assurance, ai-agents

Score: 4.7/10 (Innovation: 5, Technical: 4, Documentation: 3, Utility: 5)

CraftCX is an observability and intelligence tool for AI-powered customer support teams. It connects to helpdesks like Intercom and Front to automatically review AI agent conversations for quality, policy compliance, and recurring customer needs, providing evidence-backed insights. It addresses the emerging need for accountability and learning as AI handles more support work.

Target audience: support operations teams, product managers, engineering teams managing AI support agents

Repository: https://craftcx.com/blog/introducing-craftcx

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